Terms and Conditions

Welcome to Freshing Clean, your trusted platform connecting clients with freelance cleaners for top-quality cleaning services. To ensure a smooth and transparent experience for all parties involved, we kindly request that you carefully review the following general terms and conditions governing our operations as an intermediary service provider.

Freshing Clean acts as an intermediary between clients seeking cleaning services and freelance cleaners providing their expertise. We facilitate the connection between both parties but do not directly employ the cleaners. Clients acknowledge that Freshing Clean is not responsible for the actions, conduct, or performance of individual freelance cleaners.

By engaging our platform to book cleaning services, clients enter into a service agreement with the assigned freelance cleaner directly. Freshing Clean serves as a facilitator in this arrangement and does not assume liability for any disputes or issues arising from the service provided by the cleaner.

We strive to maintain high standards of service quality by vetting and verifying freelance cleaners before allowing them to offer their services on our platform. However, clients understand that while we make efforts to ensure reliability and professionalism among our network of cleaners, variations in individual performance may occur.

Clients can browse through available cleaning professionals on our platform, select their preferred cleaner based on profiles and reviews, and schedule appointments accordingly. Any changes or cancellations must be communicated within the specified time frame as outlined in our cancellation policy.

Clients agree to remit payment for each booked cleaning service in advance through our secure online payment system or on-site directly to the freelance cleaner. Payment is required prior to the scheduled appointment time to confirm and secure the service booking. Clients have the flexibility to choose between online payment methods or paying in cash or transferring money on-site, ensuring a convenient and hassle-free transaction process for all parties involved.

Freshing Clean values feedback from both clients and freelance cleaners as part of continuous improvement efforts toward enhancing user experience on our platform. Clients are encouraged to provide honest reviews following each completed service session to help maintain accountability within our community.

We prioritize safeguarding client information and adhere strictly to data protection regulations concerning personal details shared during account creation or booking processes on our platform.

These general terms and conditions are subject to periodic review and revision at Freshing Clean’s discretion without prior notice; it is advisable for clients to stay informed about any modifications made regarding policies or procedures relevant to using our services.

By continuing to engage with Freshing Clean’s platform for booking cleaning services provided by freelance cleaners, clients indicate their understanding of these general terms and conditions outlined above.