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Refund Policy

Who We Are

At Freshing Clean, we strive to provide our clients with the best cleaning services through our partnership with freelance cleaners. We understand that there may be instances where you need to cancel or reschedule your cleaning service, and we are here to assist you with any refund requests.

Cancellation Policy

  • If you need to cancel or reschedule your cleaning service, please notify us at least 24 hours in advance.
  • Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.

Refund Eligibility

Refunds will be issued in the following circumstances
  • If the cleaner fails to show up for the scheduled appointment without prior notice
  • If there are any issues with the quality of the cleaning service provided
  • If there are extenuating circumstances that prevent us from fulfilling the cleaning service

Refund Process

To request a refund, please contact our customer support team within 48 hours of the completed cleaning service
  • Our team will review your request and determine if you are eligible for a refund based on our policies
  • Refunds will be processed within 5-7 business days back to the original payment method used for booking

Contact Us

If you have any questions or concerns regarding our refund policy, please feel free to reach out to us at 091 040 77 00
Please note that this refund policy is subject to change at any time without prior notice. Thank you for choosing Freshing Clean for your cleaning needs